Request a cancellation or refund
Email support@gsblacktech.info or call 0645117048. Include your name, booking/order reference, payment date, reason and relevant evidence. We aim to acknowledge your request within 2 business days.
Service bookings
You may ask to cancel or reschedule before the appointment. We will assess work already authorised and completed, materials ordered with your agreement, notice given and any reasonable cancellation charge permitted by law. We explain the calculation and any refundable balance. Deposits are not automatically forfeited.
Website, LMS and custom projects
Your written quotation sets out scope, milestones and acceptance. If you cancel, we assess authorised work already completed and documented third-party commitments, subject to applicable consumer rights. Tell us promptly if a service does not match the agreed scope so we can assess a remedy.
Hardware returns and faulty goods
Contact us to arrange an assessment and return instructions. Keep proof of purchase and describe the fault. Applicable rights to repair, replacement or refund are not removed by this policy. We do not apply a blanket no-refund rule to opened, faulty or defective items. Return transport costs are assessed according to the reason for return and applicable law.
Refund method and timing
After a refund is approved, we aim to initiate it within 7 business days, or sooner when required by law. Refunds normally go to the original payment method; banking and payment-provider processing times can differ. We will explain any delay. Do not send card numbers to request a refund.
Your legal rights
This policy operates subject to applicable South African consumer law, including any cooling-off, cancellation and defective-goods rights. Where a legal right or deadline applies, it takes precedence over this policy.