Hardware orders
Stock availability, collection or courier options, delivery charge and estimated delivery date are confirmed before payment or order acceptance. We do not promise a universal delivery period. Special-order items and custom builds require an agreed lead time.
Dispatch is arranged once payment is verified and stock is confirmed. Where available, we provide courier and tracking details. Tell us promptly about damage, missing items or delivery problems; a delay in reporting does not remove rights provided by law.
Collection and on-site visits
Collection is by confirmed arrangement. On-site availability, travel charges and the service area for your address are agreed before the appointment.
Repairs and installations
We confirm receipt or appointment, assess the device and provide a scope or quotation when needed. Completion time depends on diagnosis, parts and approval. Additional work needs your approval. Back up important files where possible and tell us about data risks before work begins. Data recovery is assessed individually and cannot be guaranteed.
Website and LMS projects
Scope, content responsibilities, milestones, estimated completion and handover are agreed in writing before work starts. Delays in supplying content or approvals may affect dates. We communicate revised estimates and any agreed changes.
Support and delays
We aim to acknowledge enquiries within 2 business days. If we cannot meet an agreed date or supply an item, we will contact you about a revised arrangement, alternative or applicable cancellation/refund remedy. Contact support@gsblacktech.info with your reference.